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Deeper Google+ Integration With Search

Google have introduced the next step in their personalisation of search: Your World. At its core, Your World aims to create “Web results I should care about” (Amit Singhal, Google Exec) and allows a deeper integration of Google+ with Google search results, personalising the results pages. Google will harvest resources from a user’s Google+ account and stored personal data to generate personal search results, more tailored and specific to what Google deems a user would like to see. This new personalised content includes photos, videos, profiles and pages sourced from people in your Google+ network.

This is an ambitious move for Google, setting Google+ apart from being ‘another facebook clone’. While integrating social content into search has been attempted previously (Google integrated social in search results with Twitter while Microsoft have created a partnership with Facebook), Your World takes this to a whole new level by seamlessly integrating privately shared content from social into search engine results.

The emergence of a social search platform that seamlessly integrates personal social data within search result pages is not a surprising development, but such integration will no doubt raise a few eyebrows and create a lot of stir within the search world

For the average search engine user, the concept seems rather appealing, as they will now have access to search results that include more of what they want and have it all displayed in one place. Without signing into Google+, users of the service will be able to navigate through shared relevant content, increasing engagement.

The concept aims to harvest the emotional connection and increased engagement users feel with Social media platforms and apply them to other areas of their business (much as they did with the recent ‘Dear Sophie’ ads).

Currently, users in the UK spend more time on Facebook than in Google sites by approximately 90% (UKOM, December 2011), and the time they spend in Facebook is likely to be more engaged with both the content and the brand than in many of the Google sites (Google+ being the exception). The integration is likely to lead to a shift both in user behaviour and perception of Google search results as engagement levels increase.

Clearly, this move will be more successful in some areas than others: Over the last 7 days, ‘Celebrity Big Brother’ has been one of the top rising searches in the UK, according to Google Insights. Seeing what Google+ contacts have shared about this topic may be useful and insightful to a user; in this topic area, they are probably more interested in joining the conversation, than reading hard facts and information. However, in the case of another of the top rising searches ‘Bitesize’ (referring to the free GCSE revision service provided by the BBC), users are most likely to want to be directed straight to the website and relevant content, rather than wanting to discuss it with others or see what their friends think about it.

It is possible that users would react negatively to the organic search pages being pushed down the page in cases like this, however, Google has built-in functionality which allows users to toggle Your World on and off at will, giving users control over when they want to see personalised results. When users get to grips with what this button allows them to see in search results, behaviour may change and they may learn to search for new queries where they are looking for G+ content. But out of the pool of present search terms, the usefulness of personalized results is limited and then limited further when you consider what sort of posts contacts are making on Google+. And, over time, users will become increasingly more savvy about when to toggle personalization on and off based on their search intent and when they want to ‘care about it’.

Google have emphasised a high focus on the security they place on personal data by ensuring SSL encryption is set as default for signed-in users, while also giving users full control and transparency over what is shared in search and how it is viewed.

Although providing a more social search experience for the general user, the implementation of Your World results are almost certain to cause a lot of controversy across the web in the coming weeks. Despite Google’s assurances, competitors such as Twitter & Facebook will definitely have a lot to say about privacy issues such as the inclusion of an opt-out option rather than an opt-in control system. A number of reactions and counter reactions will also unravel in the coming weeks relating to anti-trust concerns. Questions could be raised around how Google are using their search dominance to push their social network on the world, by leveraging privately shared content with no apparent clear distinction between the two.

These changes are also likely to have a knock-on effect across other aspects of Google’s business channels.

The presence of the Your World results at the top of the page is likely to shake things up in the SEM arena. SEO will undoubtedly be affected, with organic results inevitably being pushed towards or even below the fold. On the flip-side, brands with low ranking in natural search could leap-frog their competitors by using a good Google+ Page to get above the fold of Page 1.

The crucial point is that Social content will appear in Google search results whereas it was previously confined to places like Facebook. By becoming prevalent in an environment previously considered a place to find facts and answers, users may be influenced by it.

These changes are likely to shift toward brands establishing a presence on Google+ that is relevant and useful to their customers is now stronger than ever. This shift will not be limited to simply having a Google+ presence, but will push brands towards creating relevant and up to date content such as articles, reviews, videos and photos; the Google strategy is no longer just an SEM strategy, but will need to be a holistic approach to the growing, personalised ecosystem Google have created. As well as uniting your SEO and PPC plans, it is now crucial to bring in your 'Social' Google+ plans into the mix to ensure that when people search you are not pushed off the page.

For PPC, the most apparent impact is on the placement of the Google+ widget in search results, sitting above the right hand PPC results and pushing them down- the gap between position 3 and position 4 just got a lot bigger. Elements of Google+ in search like Direct Connect have already meant Google are missing out on keyword traffic and revenue; people can skip straight to a Brands page from the search bar. As things like Direct Connect for profiles looms closer, this may have even greater implications for paid traffic

Ultimately, The popularity and use of Google+ integration in search results is dependent on how discerning users are of the service and how much they credence they place in Google+’s word of mouth content. The usefulness to users will also rely heavily on Brands building up relevant content in order to keep users engaged and using the tool as part of their everyday search activities.

Your World is only being launched on Google.com currently and will likely take a while to be rolled out here in the UK so we will no doubt be able to see the impact it has on brands in the US over the coming days and weeks. One thing that is certain - search will never be the same again.

This is an extended version of an article that appeared at NMA.com - Opinion: Search will never be the same again (subscription required)

Will Google+ ever be a success?

Recent figures issued, describe Google’s social networking site ranked the UK as 7 places behind the top spot in terms of visitors each month. This left the U.K lagging behind European countries such as Germany, behind even, up and coming markets such as India although not too far behind Japan.

Worldwide traffic hit 66.7 million unique visitors in November with a staggering 14.7 million coming from the U.S, not surprising however.

Google+ also recorded India as the country in second place for the above period with 4.3 million unique visit’s, this was closely followed by Brazil, Germany and France with a combined total of 10.4 million.

Sadly for Google, Google + still has a long way to go by way of ever becoming a real rival to Facebook, perhaps this isn’t going to be the huge success story that Google promised.

Google+ went to market in late 2011 as the search giant attempted to secure its place among rivals in the social media space. The Google+ offering was then opened to brands in November, although not much media has surrounded this launch.

October 2011, at Google’s last public count they claimed to have a huge 40 million users worldwide.

Google have now started to roll out an advanced homepage, as part of the ongoing changes to their products with the aim of creating a clear brand consistency online.

It’s also worth taking note of the below story that I came across stating that Google+ is supposedly on track to have 400 million users by the end of 2012; 400 Million users for Google+ by Dec 2012

My view- This seems like a really big number although, not totally unbelievable. A relevant point in my opinion is that Google+ isn't really about driving engagement (or at least, it doesn't seem to be.) The real value for Google is all about users' online identities.

If Google+ completely fails to take off in terms of engagement but still gets 50% of all Google users signed up, then they have a track-able cookie/identity that can be used across PCs, mobile (mainly Android) and other devices. If we then assume that Google can tie this in with other advertising for example Youtube and the display network, this would increase their ability to target display advertising based on interests and search behaviours. This then all leads to more valuable/expensive advertising.

The value of data was re-affirmed by the new CEO of Yahoo! earlier this week, Scott Thompson.

Tech Tuesday 20-12-11

Scott Thompson's picture

In the last Tech Tuesday of 2011, we take a look at the big digital media and technology news of the last week.

Zynga starts trading at $1 billion

Social game developer Zynga (best known for the FarmVille, CityVille and Mafia Wars games) started trading on NASDAQ this week, selling 100 million shares at $10 each, which declined to $9.58 at the end of the days trading. This put the firm at a greater value than Electronic Arts.

The offering was the biggest by a U.S. Internet company since Google Inc. raised $1.9 billion in its 2004 IPO, according to data compiled by Bloomberg.

(Of course, Zynga's games are heavily reliant on Facebook's platform – and Facebook are expected to file for IPO in 2012, raising an expected $10 billion IPO, valuing at more than $100 billion.)

Over £550m to be spent online over Christmas and Boxing Day

IMRG have forecast that online shoppers will spend over half a billion pounds on two bank holidays this Christmas.

With £186.4m forecast to be spent on Christmas Day, and a further £367.8m on Boxing Day, this is expected to represent a 12% year-on-year rise, with downloadable content for smartphones and tablets generating the bulk of the demand.

US teens texting

I'm always surprised by statistics about the amount of texts sent and received by US teenagers, and this latest report from Nielsen is no exception; an analysis of over 65,000 mobile phone subscribers' habits reveals an average of 3,417 text messages exchanged per teen - an average of 7 every waking minute.

The report also covers mobile data usage, where although 25-34 year olds are the heaviest users (578MB/month - up from 264MB last year), younger people are rapidly increasing their usage of mobile data, with a rise of over 250% in the last 12 months.

This represents not just a rapidly growing mobile market, but also a rapidly changing pattern of usage. I would expect the late teen/young adult group to overtake the older age group in the next year or so, with the mid-teen group quickly catching up.

BBC sign Netflix deal and partner with Virgin Media

The BBC (along with almost everyone else, it seems) has announced a deal with Netflix, bringing BBC content to their subscription streaming service in early 2012.

The announcement shouldn't come as a surprise – not only because of the number of content partners Netflix has been signing up recently, but because the BBC are already partners, with deals in place for Netflix to stream BBC content to members in the US, Canada and Latin America.

Meanwhile the BBC has also announced a deal with Virgin Media to bring new applications to the TiVo platform;

The BBC and Virgin Media will now begin to develop new applications and user experiences for TiVo homes - paving the way for Virgin Media customers to gain access to the BBCís interactive coverage of next yearís major sporting events via a brand new Red Button experience, including Formula 1, Wimbledon, Euro 2012 and the London 2012 Olympics.

A new BBC Sport app, along with BBC News and BBC iPlayer apps, will provide access to "red Button" interactive applications. Although no launch date has been announced, the events lined up would imply sooner rather than later.

Websites 'must try harder' to meet cookie compliance

In a "half term report", the ICO has issued an updated guidance report (PDF link) for website owners, outlining the impact of the new EU cookie regulations.

Last May, the ICO announced a 21 month lead-in period for businesses to update their websites to comply with the new regulations.

The key advice from the ICO seems to be around being seen to be taking action, saying that "There will not be a wave of knee-jerk formal enforcement action taken against people who are not yet compliant but trying to get there."

Kindle sales at a million a week

Amazon have been traditionally quiet about the number of sales of Kindle devices, usually revealing nothing more revealing than "millions sold", but in an unusual press release this week have announced that for the last three weeks, they have been selling Kindle devices at a rate of "more than a million a week", with sales of the Kindle Fire tablet "increasing week over week", and is the "#1 bestselling, most gifted, and most wished for product."

It could be that the reason for the unusual sharing of information is aimed at distracting the technology press from some of the negative reviews and comments around the product - customer ratings on the Amazon.com product page are notably less glowing than those of the Kindle ereader

Although there have been some rumours about a UK launch in January, it is hard to understand why a tech product would launch immediately after Christmas (and not be available for pre-order.) With content distribution deals cutting into Amazon's profit margins, it seems likely that they will want to saturate the US market as much as possible before launching in other territories.

Google Tablet "of the highest quality" in the next 6 months

Google Chariman Eric Schmidt told an Italian newspaper - the latest stage in the "brutal competition" between Google and Apple. In addition, he confirmed that Google has plans to leverage its voice recognition technology to provide a greater challenge to Apple's Siri.

It isn't clear whether there are solid plans for the device in place yet; with the process of acquiring Motorola Mobility underway, this would seem like an obvious partnership. Another alternative would be to use the "Nexus" branding which Google has used for flagship Android smartphone handsets (which are manufactured and branded by 3rd party partners.)

Google's year in search

Google's annual "Zeitgeist" report on the fastest rising search trends for the year is, as always, well worth a look. From the digital world, number one is Rebecca Black (responsible for over 167 million YouTube views of her "Friday" single), Google+ at number two, the game Battlefield 3 at number five, iPhone 5 at number six, Steve Jobs at number nine and iPad 2 at number ten.

The UK's interests were slightly different, although the themes were broadly similar - more interested in Fifa 12 than Battlefield 3, Groupon made an appearance at number four, and perhaps a surprise appearance for many of Minecraft at number eight.

This is the last Tech Tuesday post of 2011, but we will be returning with a new look in the new year.

Supermarket UK: A Very Social Christmas

Our new Social Media Behaviour Index (SMBI) study into the top 6 Supermarkets shows that Waitrose is winning the social media war this Christmas, converting the most online visitors into paying customers and brand advocates. Waitrose, with its focus on engaging content, is having a far higher impact on consumer behaviour than Sainsbury’s and Tesco.

Our study also reveals that shoppers taking an action on a supermarket Facebook page are twice as likely to shop there this Christmas, with 87% intending purchase compared to 43% of those that just visit the page. On YouTube this is even truer, with 89% of those interacting with the brand planning purchase, versus 36%. The insight also shows Twitter activity is a strong sign of brand commitment, with 92% of followers and 93% of those tweeting about a brand intending purchase this Christmas.

SMBI looks beyond a simple ‘like’, investigating the value of social media actions – for example posting a comment, viewing a video, playing a game, tweeting or entering a competition. It provides brands with a benchmark to help improve content to influence brand advocacy and purchase intent. As SMBI takes account of many differing factors, it is never seen as a positive or negative, rather as a bespoke measure of the strength of relationship between content and its influence on consumer behaviour. So the higher the SMBI score, the more opportunities have been identified to improve influence and the lower the score, the less opportunity because the brand is already doing well here.

Waitrose’s clever mix of cooking videos and recipes from well-known cooks, expert Q&A, and interactive step-by-step roast planner are clearly resonating with site visitors and adding value to their shopping experience.

The SMBI tool measures responses to brand content on social media platforms like Facebook, Twitter and YouTube. Since June 2011, it has measured the responses of 8,000 consumers to 37 brands in seven categories, including 1,500 people across a mix of age and social grades in the retail sector. Understanding interaction and the influence this has on brand advocacy and purchase intent helps our brands and planners optimise social media content to have the strongest impact on behaviour.

Tech Thursday, 15-12-11

Scott Thompson's picture

A little later than usual this week due to some pre-Christmas commitments, in this weeks round up of the big news in technology and digital media, we take a look at the new Windows Store for Windows 8, some new mobile aggregation applications, Twitter's redesign, Amazon's attack on retailers, Gmail and Google+, iPlayer for iPhone, and a direct-to-customer online video experiment.

This is a snippet- read the full post.

Tech Tuesday, 6-12-11

Scott Thompson's picture

In this week's round-up, we look at how Xbox is launching their vision of the future of TV, Tesco are giving away free films and wifi, BSkyB might be giving access to their competitor's films, Google are in talks with the EU, Chrome is growing, and lots of stats about the incredible growth of mobile.

And more…

This is a snippet- read the full post.

Tech Tuesday 22-11-11

Scott Thompson's picture

This week's round up of the big news in technology and digital media takes a look at Google's new Music Store, some Tesco trials of Augmented Reality, research into new online video ad formats, mobile social networking stats, and more…

This is a snippet- read the full post.

Delivering and measuring brand experiences through social media

Steve Smith's picture

Note: A version of this article originally appeared in MediaTel this month.

Many measurements have been developed for measuring brand, including brand personality, brand community, brand trust, brand attachment and brand love. Yet, it is only very recently that marketers have begun looking at developing a conceptualisation and scale for measuring brand experiences. Understanding how people experience brands is critical for developing content and marketing strategies.

A review of literature from philosophy, cognitive science, and experiential marketing shows a consistent set of experience dimensions, all of which are important for brands to deliver on: (i) the senses, (ii) the emotions, (iii) cognition, (iv) behaviour.

As part of our ongoing social media research at Starcom MediaVest, one of our goals is to understand how brands deliver on experiences via social media in order to encourage brand behaviours, including social media actions (such as commenting, sharing and tweeting about the brand); purchase funnel behaviours (such as enquiry and preference); and recommendations.

Over the last five months we have sent 8,300 people to 38 separate Facebook pages (the brand being based on responses the person has already given). We firstly find out how much they have been impacted on the first three experience dimensions by asking them how much they agree or disagree with a range of statements. Examples are listed in the table below.

Across all the brands we have surveyed, people are most likely to agree that the Facebook page has stimulated their curiosity, although only just under one half of all participants do so. Encouraging curiosity is obviously important for brands that want to encourage enquiry, or drive brand site traffic (such as news brands, that depend on advertising).

SMV_Facebook1.gif

The proportions of people who agree differ when we look at specific brand categories. For example, brands in the Health and Beauty category tend to perform better than brands in the Media and Entertainment category.

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Positive impacts across these measures consistently correlate with likelihood to do social media actions, such as post a positive comment or follow the brand on Twitter. On average, of people who have been impacted on these experience dimensions, 55% of them are likely to post a positive comment. This compares with only 13% of people who are not impacted.

An important observation is that although people are least likely to agree that the Facebook page has engaged them emotionally, emotional impacts are most likely to lead to writing a positive comment. 59% of people who agree to this statement are likely to do so. The challenge for brands then is to maximise impacts across these four measures (curiosity, visual, thinking, emotions), especially emotions, in order to encourage social media behaviours.

SMV_Facebook3a.jpg

Impacts across these measures also correlate with likelihood to do a future brand action. People who are impacted on these measures are up to three times more likely to prefer that brand over its competitors, as seen in the following table. 69% of people who experience strong positive emotions are then likely to go on to prefer the brand, versus only 23% of people who do not experience these emotions. As before, emotional impacts have the greatest correlation.

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Advocacy should be one of the main drivers for brands when using social media. In our study, people who are impacted across these experiences are on average three times more likely to recommend the brand than people who are not impacted.

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The importance of advocacy means brand owners need to target and continue to engage influential and highly connected people. To do this, they need to identify some of the socio-demographics of visitors, the number of 'friends' with whom they regularly communicate, what they communicate about, how often they communicate, and how often they receive replies.

Integration of Facebook into owned spaces (e.g. brands' own websites) enables brands to achieve some of this. Linking the Facebook Graph API into owned sites makes it possible for brands to garner user data, which can be extended through tracking cookies. Once influential people have been targeted, brands are able to target their friends. Starcom MediaVest data shows that doing so can improve media efficiencies by up to 20%. Employing sponsored stories is even more impactful, and can improve media efficiencies by between 300-400%.

Our research shows that by making social media content visually, emotionally and cognitively impactful, brand owners are able to engage people and thereby significantly increase their likelihood to do a social media action, go further down the purchase funnel, and recommend the brand and its products. Understanding how a brand performs across these metrics enables a brand to create benchmarks against itself and against its competitors. It also facilitates a brand in prioritising content and particular experiences depending upon what it wants to achieve.

 

Steve is Head of Thought Leadership at Starcom MediaVest Group, London.

Tech Tuesday, 15-11-11

Scott Thompson's picture

Tech Tuesday is our weekly wrap-up of all the big news in digital media and technology. This week; Google TV's disappointed platform partners, the end of Flash for the Mobile Web, new mobile music services, innovations from Channel 4, Apps from ITV, Next-Gen mobile trials, more sponsored WiFi — and more…

This is a snippet- read the full post.

Innovative Twitter Campaigns

I recently did a mini research project looking into some campaigns which made innovative use of Twitter, and I thought I'd share some of the more interesting examples I found from around the world, across a wide range of brands, products and categories.

It looks into a few common themes of successful campaigns and includes some really cool, exciting examples, and finishes with a few general learnings from these case studies.

This is a snippet- read the full post.