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Negative Twitter Response To Minimum Alcohol Pricing

Caroline Williams's picture

On the morning of 28th November the Home Secretary, Theresa May, announced that the government is planning to implement a 45p minimum unit price for alcohol. This would be an increase from the current 40p, with the aim of promoting responsible drinking. Between 11am and 4pm on the 28th November we captured 1,567 tweets on our ECHOlistening tool using keywords and hashtags related to the story. By manually analyzing them we’re able to discern both the general sentiment of twitter users and what drives their opinions.

The chatter was largely dominated by reporting of the story by news channels, newspapers and twitter users, counting for 42% of the tweets analyzed.

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Nevertheless, the total negative response came a close second, with 40% of tweets expressing their dislike of minimum unit pricing. We have examined a random sample of the negative responses to get a sense of the general public’s response to the issue. Broadly the tweets can be categorized into 4 ‘negative buckets’:

Negative – Won’t Affect Demand (18%):

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Minimum pricing would not change demand because people would pay the higher price, thus the anti-social consequences of drinking would similarly remain unchanged.

Negative – General (12%):

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Negative – Nanny State (6%):

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Tweets complain that setting a minimum price is illiberal and indicative of a nanny state

Negative – Punishes Responsible Drinkers (5%):

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An increase in price punishes not only the irresponsible drinkers targeted by the government policy, but also unnecessarily punishes those who are responsible drinkers.

Positive tweets occupied only 8% of the chatter, even less than the obligatory jokes that such an announcement engenders. The positivity focused upon how setting a minimum price is a step in the right direction, and will save lives:

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Twitter Puts Wiggins In Yellow Jersey For SPOTY Race

Caroline Williams's picture

After numerous British sporting achievements in the Olympics, the Paralympics, Wimbledon, the Tour de France and the Ryder Cup, 2012’s BBC Sports Personality of the Year is set to be the most hotly contested in the competition’s history.

Looking at the number of Twitter mentions about SPOTY on 26th November - the day on which the shortlist was revealed - we calculated the share of mentions gained by each nominee. Unsurprisingly the bookmaker’s favourite, Bradley Wiggins emerges as the clear winner - the Olympic Time Trial and Tour de France champion occupied the majority of chatter about SPOTY, taking over 23% of mentions.

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He’s followed by Andy Murray, Britain’s first grand slam champion since Fred Perry, with a 13.8% share of mentions. Olympics Heptathlon gold-medal winner, Jessica Ennis occupied 9.8% of SPOTY mentions. What is most surprising is that Mo Farah, the bookmaker’s second-favourite, occupied marginally smaller Twitter share than Murray and Ennis, appearing in only 9% of the Twitter chatter.

Twitter, thus, appears to correspond with the bookmaker’s predictions, and if we take the number of mentions as a forecast, the ‘Modfather’ looks to become 2012’s BBC Sports Personality of the Year.

Positive Emotions Around Christmas Shopping (so far...)

Caroline Williams's picture

Taking a look at word-clouds about “christmasshopping” over the past month, we have been able to get an impression of what people have been tweeting about in the run-up to Christmas.

The word “excited” appears consistently in the chatter, as people look positively on what is commonly considered an arduous task. The overall sentiment implied by the word-clouds is positive, even one of excited anticipation, with “can’t”, “wait” and “start” taking a large percentage of the twitter share for each week. However, people who are tweeting about Christmas shopping as early as 1st October are more likely to be those who enjoy it as an experience, rather than last-minute panic-buyers who will probably not have time to tweet about Christmas shopping. Correspondingly, “need” shares a similar proportion of twitter mentions at the beginning of each month, presumably as the date reminds people about Christmas shopping.

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Chatter about timing is also central to the chatter, with “today” being most conspicuous. Although the reasons for its presence are fairly straightforward, given that tweets usually mention timings, it should be noted that “time” and “weekend” are also mentioned regularly. As the month continues, and Christmas approaches, “today” and “start” increase as people become more anxious, and consequently slightly less “excited” about doing their shopping.

In the word-cloud for 22nd October, the word “payday” features more prominently than in the previous weeks’ wordclouds, taking 4.4% of the twitter share. As the end of the month approached, people clearly wished to take advantage of their increased cash-flow to get some shopping done early.

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It will be interesting to see how this develops of the next month. Looking at the final week before Christmas of 2011, you can see that there are distinctly less emotions and more time-related words in the word-cloud:

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Bond Brands on Twitter

Caroline Williams's picture

The latest addition to the James Bond franchise, ‘Skyfall’, has broken box-office records in the UK, grossing £32.7m in its first 7 days. Considering that the film had not yet opened in the US at the time of this analysis, Craig’s third reprisal of the role looks to outpace ‘Casino Royale’, which currently posts the highest Bond gross.

Brands associated with the film have come under the spotlight as product placement in the film has become increasingly controversial. Using our ECHO listening tool, we are able to see how Twitter has reacted to the main brands in ‘Skyfall’ and how their interaction progressed in the week following the film’s premiere.

Heineken occupied most of the conversation, and was mentioned in 19% of Twitter mentions. Aston Martin took 15% of the twitter share, followed by OPI which took 14%.

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Twitter mentions about Heineken began the week at a relatively high number of tweets/day, a number which continued to climb as people continued to debate the product placement of the lager. The conversation peaked on Tuesday 30th October at 533 tweets, and was not all negative, as people seemed to enjoy the democratisation of the Bond brand:

According to YouGov’s SoMA report on Heineken’s visibility on Twitter following the film premiere, the percentage of 18-25 year olds who were reached by the brand rose from 3% to 10%. Tweets about the brand rose across almost all demographics, following the film’s release, except for 45+ year olds.

Similarly, mentions surrounding Aston Martin were high at the beginning of the week. As people continued to tweet about the Goldfinger car’s reappearance in the Bond franchise, the number of mentions steadily increased throughout the week, to finish at 403 tweets on 1st November.

Interaction, however, was not limited to brands which featured on-screen. The cosmetics brand, OPI, released a ‘Skyfall’ range of nail varnishes on 28th September, with Bond girl Berenice Marlohe appearing in promotional adverts. Twitter mentions for the nail varnish brand climbed to 435 tweets by 1st November.

Tracking 24 Million Election Tweets

Scott Thompson's picture
  • 24 million tweets in 12 hours
  • 327,452 mentions in a single minute as Obama retains presidency
  • Hourly spikes in Twitter volumes as TV sets the agenda

Last night was a huge night for US politics, the importance of which was echoed in the way people discussed events on social media.

Using our ECHOlistening Twitter tracking tool to track volumes of mentions of the two Presidential candidates over the course of the evening, we watched how Twitter reacted to the key events of the evening, as volumes gradually built up from the opening of the polling stations through to the closing of stations and the count began.

As the results started to come in, we saw notable jumps in the volume of activity on Twitter as hourly updates from the TV networks brought updates and announcements of each seat, with a particularly notable spike at 1AM GMT (8PM EST), as Obama took Maine, Rhode Island, District of Columbia, Illinois, Maryland, Connecticut, Massachusetts and Delaware, while Alabama, Mississippi and Oklahoma went to Romney. A similar spike was seen an hour later, as the next bulleting brought the news that Texas, Louisiana, Kansas, North Dakota, South Dakota, Wyoming and Nebraska had gone to Romney, while New York & Michigan had gone to Obama.

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When the update at 4AM GMT (11PM EST) brought the news that Obama had won the key vote of Virginia, it seemed that the race was over, and Twitter volumes started their meteoric rise. Ten minutes later and the result was official, and @BarackObama sent what turned out to be the most popular tweet of all time, with over half a million retweets and 197,000 Favourites at the time of writing.

At 6:00AM GMT came the only point where mentions of Romney conclusively outpaced mentions of Obama as Romney gave his concessionary speech.

Of the political issues discussed around the results, the economy rather predictably dominated Twitter conversation, with more than twice as many mentions as issues such as healthcare, war and immigration combined.

Twitter Predicts Mercury Prize Winner

Caroline Williams's picture

This year’s Mercury Prize was won by Alt-J for their album ‘An Awesome Wave’, a result which was accurately predicted by Twitter. The bookmaker’s favourite, the band occupied 32% of the chatter surrounding the awards in the run-up to the announcement at 10pm. Richard Hawley however, who was nominated for a Mercury six years ago and is the oldest nominee at 45, barely got a mention, despite being the second favourite to win the award. Instead, the other artists to notably feature on Twitter before the award ceremony were The Maccabees (16% share of voice) and Plan B (9% share of voice).

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Pre-announcement the Twitter mentions about Alt-J were largely positive, with most tweets predicting their win and showing support.

It is worth noting that although Twitter mentions were dominated by Alt-J after the announcement at 10pm, The Maccabees did still feature in the chatter, as fans expressed disbelief at the decision to award the prize to Alt-J.

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Pride of Britain awards

Caroline Williams's picture

Last night was the 14th annual Pride Of Britain awards, an annual event honouring Britons who have acted bravely or extraordinarily in challenging situations.

Using Sysomos, as well as our own ECHOscreen social intelligence tools, we had a look at the 200,638 tweets around the show both as it was recorded on Monday night, and televised by ITV on Tuesday.

On the night of the awards themselves, although newspaper reports focussed on the choice of dresses and after-show parties attended by Olympic medallists, Twitter mentions were dominated by retweets of X-Factor contestants Union J, who saw 910 retweets after they tweeted about attending the event:

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On the Tuesday evening as the event was broadcast, as can be seen from the wordcloud above, the Twitter chatter was dominated by more emotional reactions. But the highest volume of tweets around the event came as Jack Carroll (winner of a Teenager of Courage award) cracked jokes with Jimmy Carr and Carol Vorderman;

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And the most retweeted tweets of the evening came not from winners, presenters or sponsors of the awards, but from the spoof account @Queen_UK, who received 1,255 retweets for a topical comment about Carol Vorderman's hair.

A mum's online grocery shopping innovation

Steve Smith's picture

Over the weekend I interviewed a mother of three young children about supermarket shopping. Let’s call her Emily. Emily is a loyal Tesco shopper. The primary reason, she says, is because of the Tesco Clubcard vouchers she gets, which she uses to take her children to places like Legoland.

Like many other mums, she does all her Tesco shopping online. “Going round the supermarket with three young children would be horrendous.” However, Emily is frustrated that the “same old routine” of the same groceries. “I really want to try something different, but I don’t know what.”

You would think that with such a huge variety of groceries at her fingertips, it would be different. But it turns out that because she has such little time to even do online shopping (“Sometimes ten o’clock at night, and I just want to go to bed”) she buys the same food because she goes through selecting from her favourites: “It’s just so quick”.

When we explored this in more detail, she told me that it would be so beneficial to her if there was a ‘suggestion’ feature, for example “You’ve bought these before. Why not try one of these?” These could be based on an Amazon type system. It could even be integrated into Facebook via a login, and so look at what people buy who have similar Facebook behaviours and demographics (even among FB friends).

I wonder how many other mums feel the same?

Facebook could be key to who becomes US president

Steve Smith's picture

With polls showing Obama’s post-convention lead has largely evaporated, Facebook targeting by the Democrats and Republicans could help decide this year’s US presidential election. This is according to a study undertaken by the University of California, San Diego, which shows that a message on Facebook can boost voter turnout by 2.2%.

More than sixty million US Facebook users saw a pro-voting message at the top of their Facebook page back on 2 November 2010, the day of the Congressional elections. It included an ‘I voted’ button, and the profile pictures of friends who had already clicked it.

Just being exposed to the message persuaded an extra 0.4% of people to vote. However, another 1.8% decided to vote, based on the fact a close friend had also seen the message. This 2.2% uplift could have changed the 2000 presidential election.

If good Facebook targeting can swing an election, what can it do for your brand?