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Paid Search Best Practice Guide - Enhanced Campaigns

The SMG Search team have contributed 6 chapters for the newly released Econsultancy Paid Search Best Practice Guide. The guide is a key starting point for beginners and experts alike on all aspects of PPC. Drawing on a plethora of knowledge across our wide client base, we have touched on topics such as testing, integration with other media and bid management software.

Being experts in search, we are at the cutting edge of the marketplace, able to comment on many of the most recent updates to the PPC marketplace in these chapters, such as Google Enhanced Campaigns and the Microsoft and Yahoo! Search Alliance. The Paid Search Best Practice Guide is a must-read for all search practitioners and is available via subscription or one-off fee at Econsultancy.com

http://econsultancy.com/uk/reports/paid-search-marketing-ppc-best-practice-guide

Hugh Mobilises Twitter Troops in Fish Fight Success

Just three weeks ago the EU recommended that the law around fishing discards be reformed. We imagine that Hugh Fearnley-Wittingstall will be particularly chuffed, after his "Fish Fight" campaign (aired on Channel Four last year) brought the issue the public eye. Hugh is back with a new series, with yesterday night's episode encouraging viewers who shopped at Tesco, Co-op and Morrisons to tweet their supermarket clarifying where farmed prawns' food was sourced from.

We estimate that an impressive 4% of viewers followed the show's call-to-action, with Tesco shoppers apparently the most concerned as the supermarket garnered notably more tweets than competitors Co-op or Morrisons.

fishfight.PNG

Whether this higher volume is due to their larger customer base, or elevated concerns around transparency in the food sourcing chain (as the below tweet highlights) is up for speculation.

The retailer have yet to issue an offical response at the time of writing, although they did state that they are working towards improvement in a tweet. Morrisons, whose brand image actually improved in light of the horsemeat scandal have offered an offical response on their website also pledging improvement, while Co-Op have actually changed their policy to ensure supplies in spring/summer will be from accredited sources.

Not bad for a handful of tweets on a Thursday night.

Mobile Update #41

Roberto Agosti's picture

What would you give up instead of your favourite mobile apps? Chocolate, TV, pogo stick…well according to a study conducted by Apigee 85% of people across Europe would prefer to give up water rather than their beloved apps…

Yet another fun fact indicating how dependant people have become on their mobile device and this addiction is increasing…somewhat worryingly.

And this piece of info. leads nicely into the event occurring across the channel with the MWC bringing announcements that will shape the future. One of the more interesting reveals is the partnership between Visa and Samsung concerning mobile payments, this partnership has the potential to really boost mobile payments as an option at point of sale.

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On this note Samsung has been for a while the talk of mobile as everyone discusses their meteoric rise in the smartphone market to become the first real threat to Apple’s dominance. With astronomical statistics around their shipment levels as well as general brand perception in the space they are cutting swathes through the Android competition with their Galaxy range. This has not gone unnoticed as many including their close partner, Android, seem to be getting a few jitters concerning this position of power.

Samsung’s brand association with smartphones has become so intrinsic that it is almost hard to remember that their product ranges run across a gamut of industries. This is not only a demonstration of their brilliantly designed smartphones but also reflects their marketing efforts where they’ve been clever at telling a story around their product while poking fun at market leader Apple. No doubt Apple will have noted these efforts while watching their share price drop…and surely prepared something in response when the time is right.

Moving away from the battle of the big it is worth remembering that there is still a considerable market for feature phones that represent the next battlefront. We shall surely see the battle move to these developing countries where operating systems and hardware partners will need to work together to offer low-cost, long battery life, functional handsets. It will be brilliant to see how these markets benefit and evolve the space via the application of services that would seem of minor importance to some of us; remote healthcare anyone?

Finally North Korea has a 3G network! Still not very accessible to most but major news and hopefully a step in the right direction. On that positive note please peruse some of the articles below to read more and have a great weekend.

85% of Smartphone Users Would Rather Give up Water Than Mobile Apps

Date, 26th February 2013

How addicted have you become to your mobile apps? Do you use one to wake you up in the morning — map your route to work or plan your day? Worse, do you think you wouldn't be able to do these things without using an app? Remember, there still are old-fashioned computers that help with some of these tasks.

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MWC 2013 in pictures

Date, 27th February 2013

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Pleasurable shopping experiences help drive non-food sales at Sainsbury's

Steve Smith's picture

Sainsbury’s non-food now accounts for more than 10% of overall sales at the supermarket, according to Roger Burnley, Sainsbury’s managing director of general merchandise, clothing and logistics.

This impressive statistic is the outcome of a concerted effort to put design, quality and a pleasurable shopping experience at the core of much of its non-food customer offering, especially in its larger stores.

This is particularly important for mums. In an interview with Retail Week, James Brown, business unit director for Tu clothing, explains that Sainsbury’s customers often enter its clothing areas “for a bit of R & R before they leave, so Sainsbury’s needs to design for that.”

According to Kantar, this design and quality makes some parts of Sainsbury’s “more John Lewis than a supermarket.” This means uncluttered shelving and floor space, and visible signals such as arches that indicate to shoppers they are moving into a different part of the store.

Sainsbury’s is in a good position to move in on John Lewis territory. Analysis from our experience planning application ‘SpaceID’ shows that pleasurable in-store experiences are especially important to John Lewis shoppers.

Sainsbury’s is clearly delivering on these when it comes to some of its non-food offerings. However, given the degree to which pleasurable experiences are important to John Lewis shoppers, the supermarket needs to make sure it is also delivering pleasure through other in-store experiences and especially through its media in order to attract John Lewis shoppers who shop elsewhere.

Value scales of regular John Lewis shoppers johnlewisspaceid.Png Source: SpaceID, SMG

Search Lately: Issue 78

Highlights brought to you by Search Lately @SMGSearchUK this week include:

  • User Lack of Knowledge About Paid Ads Persists  
  • Searches To Predict Smartphone Sales
  • Google Enhanced Campaign Feature For GDN Campaigns
  • Bing Rolls Out Updates to its Search Engine
  • Google Hidden Search Box

Browse last week’s Search Lately for more details and initial reaction from industry experts on recent hot topics.

Happy Search Thursday!

Twitter Reveals Award Season 2013's Host with the Most

Yesterday night the curtain closed on the 85th Academy Awards, officially drawing the two-month long run of awards around music and film to a finish. They were peppered with proud moments, like Daniel Day Lewis’ third Best Actor scoop making Oscar history, well as more confusing ones, like Prince actually endorsing Gotye’s music. But some of the most skilled performers out there are the hosts themselves. It falls to them carry the show through and make it at the least watchable, at the most memorable (and with the advent of Twitter integrating with TV ratings, mentionable).

Looking back over the Oscars, Golden Globes, Grammys, BAFTAS and Brit Awards, we conducted sentiment analysis on Twitter to find out who really is the "Host with the Most". We felt that only human analysis was relevant for this kind of project as it was essential we accurately accounted for sarcasm and cultural references. For each host we divided up a random sample of tweets that mention the host into positive, negative, or neutral (neutral tweets are those that mentioned the host, but didn’t express a specific opinion). The score was calculated by subtracting share of negative from positive, then dividing that by the number of neutral to create a host score. The results are below:

HostWithTheMost.png

Perhaps it's no surprise that British national treasure and avid tweeter Stephen Fry took the top spot, although Tina Fey’s performance at the Golden Globes comes a very close second. Although Fry’s efforts provoked the most opinionated response of any individual, not all of it was positive, with 23% of the total taking a dislike to the presenter (especially in the last half of the show). In contrast to Fry, barely a bad word was said about comedy queens and off-screen best friends Amy Poelher and Tina Fey, with less than 1% of tweets analysed ending up the negative pile. Our score also rewards presenters for having garnered engaged tweets that express an opinion; had we been scoring solely on positive mentions then Tina Fey would have been number one. The below looks at the share of positive, negative and neutral tweets each presenter received.

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Digging a little deeper, we took a new sample of tweets that mentioned both Amy Poehler and Tina Fey as a duo. This causes the scoreboard to shift; the two together literally double Fry’s score.

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What makes the host with the most?

Fey and Poelher have a long, long history of working together, which probably goes a way to creating the dynamic that made them such a hit when hosting. But it could also be that double-acts are more popular. Would the BAFTAs have trumped the Globes hosts if Fry had a partner to bounce off, as one Tweeter suggested?

The Oscars has had co-hosts before, but the last two times met with poor reception. James Franco and Anne Hathaway's 2011 presentation was poorly received, as was Steve Martin and Alec Baldwin's try the year before. LL Cool J’s second stint at the Grammys split opinion, with his tendency to lick his lips alittle more than usual quickly becoming a point of interest for Twitter trolls. Last night’s Oscars job by Seth Macfarlane was similarly divisive, although our analysis would indicate that the Family Guy creator came off better on Twitter than critics have suggested as he still pulled in more positive than negative mentions overall. As we saw in last week’s Tweet analysis, the Brits were up nearly half a million viewers from last year. Media coverage widely critiqued the ceremony as bland, with a poll by Music Week stating that 85% of pollers didn’t find the event as exciting as previous years. Laura Whitmore may have called Corden the “Host with the Most”, but he failed to impress online as less than a third of the comedian’s overall mentions were positive; in fact, Corden was the only host to take a negative index. Perhaps he was playing it safe after last year's scandal (although he did manage to get away with calling Simon Cowell a “beautiful bastard” before watershed without too much attention). It makes sense that audiences prefer hosts with experience of live comedy (Fey, Poehler and Fry). Corden and MacFarlane are both undeniably funny guys, but as writers and actors they're not as used to live action. LL Cool J similarly carries the show from A to B instead of making it his own. The level of insight that Twitter can offer into an event is impressive, and it's interesting to see how this can depart from what we see in traditional media. Seth MacFarlane's performance was panned in the morning press, but in reality his reception was more like 50:50. It was speculated the choice to use MacFarlane was to draw in younger audiences to the show, with the average age of viewers rising from 39 in 1993 to 59 last year. Whether he's achieved this we can't say for sure at this point, but the split would suggest not, as even tweets from those that understand Macfarlane's humor panned his set being too close to an episode of Family Guy.

Advertisers and content producers alike should be leveraging the powerhouse of public opinion that is Twitter to help guide their choices when planning for 2013, paying special attention to the personalities that can guarantee Twitter engagement. And although sentiment analysis can be time consuming, it's worth scraping the surface to see what stories Twitter can tell besides just volume of tweets.

Search Lately: Issue 77

Highlights brought to you by Search Lately @SMGSearchUK this week include:

  • Further Google Enhanced Campaign Details  
  • Bing Improves Auto Suggest Searches
  • Google May Have to pay $1 Billion to Remain iOS’ Default Search Engine
  • Common Conflicting PPC Trends Explained

Browse last week’s Search Lately for more details and initial reaction from industry experts on recent hot topics.

Happy Search Friday!

Twitter at The Brits: Volume Drivers and New Opportunities

On Wednesday night an immense 6.3 million of us tuned in to ITV for a star-studded evening of music and entertainment at the Brits. Broadcast from the O2 and hosted by James Corden, the show saw an increase of nearly 400,000 viewers from last year. This leap in viewers was also reflected on Twitter, who reported this year’s Brits as "more talked about than ever before". Using our social listening platform EchoScreen, we took a look at how the event played out on the Twitter feed - see the end of post with full infographic highlighting performances, awards and band reviews.

Engagement Drivers

A total of 1.26 million tweets were counted throughout the broadcast (with teen faves One Direction accruing more than their fair share of mentions), but by and large it was the awards themselves that drove the most engagement. The tweet peak came early on when bookie favourites Mumford and Sons took Best British Band, hitting a whopping 14882 tweets a minute, while Emeli Sande's scoop of Best Female Solo Artist was just a fraction off that total with 14782. In fact the top five peaks were all award-driven with the exception of Justin Timberlake’s performance of new song, “Mirrors”. Additionally, all five peaks appeared in the first hour of the show.

Perhaps another surprise was the low volume of tweets around Adele's Best Single award. The songstress is usually a hit on Twitter, so perhaps the lower count can be attributed to her absence from the ceremony, suggesting on-screen action could be a driving factor in artist support. We saw similar behavior last summer during the Sports Personality of the Year award and tweets around Andy Murray; although proving the most mentioned name on the run-up, tweet volume dropped during the ceremony when the tennis star couldn't attend.

Tweeters begin to lose interest after the half-way point as we see volumes tail off - perhaps placing sure draw One Direction (who were the TV peak at 7.2 million) in centre of the show was a bad move from ITV. That said, Mumford and Sons drew nearly as many tweets from their album’s review as their win of Best British Band, but the high volume of tweets didn’t correlate to overall mentions of the band, suggesting that the sentiment on Twitter may have been in contention with the judges’ decision.

Which hashtag?

The Brits was also an interesting case study in hashtag adoption. Before the broadcast began tweets centered around the obvious choice, "Brits", but viewers were happy to follow on-screen prompts and switch to the Brits' own "Brits2013" when introduced. This led not to a regular feed of user-generated content, but to an “Event Page”, a specially curated list of accounts with relevant content around the Brits. Twitter feeds from magazines and music industry faves would appear first, but users could still view the general stream by clicking "all". The continued usage of Brits2013 implies that users were happy to access this list before “regular” conversation, although the fragmentation of hashtags used indicates that some might have found the event page confusing. A third contender, Britawards2013 starts slow but peaks mid-show and even overtakes the Brits2013 hashtag at 9:04, potentially due to minimal drive from the host (especially by ITV standards). Advertisers planning on running hashtag activity should ensure the hashtag of choice is communicated to new joiners, especially when introducing a new element of Twitter interaction like the event page. The event page will be an interesting one to watch - if it catches on there could be some brilliant opportunities for display, with page takeovers and sponsorships reaching an engaged audience during a relevant broadcast.

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Leveraging your Klout

It’s no surprise that One Direction were the most mentioned band overall. However, taking a closer look into when these peaks occurred reveals surprises; their mentions are more consistent than any other artists’, but it wasn’t their performance or award acceptance that drove the tweets. Their performance was dwarfed by veterans Justin Timberlake and Robbie Williams - even newbie Ben Howard accrued more tweets. So what drove the extra volume? Looking back earlier the day we see that members riled up fans for the show between 16:45 and 17.45, which may explain their high engagement throughout the show.

arttist tweets.PNG

The strong reactions around awards as opposed to performances (plus support for regular tweeters), suggest what drove audience reaction here was in a way quite a sweet sentiment; wanting to support and connect with their favorite stars as people. Harry Styles and Adele both command over 11 milllion followers, but the Brits shows that high a high follower count won't necessarily equal high a high volume of tweets without encouragement from the artist. And it's these volumes which are increasingly becoming more important to the media industry, especially so since Kantar announced the integration of social metrics with BARB data to realign TV viewing figures. As such, social TV really will be one to watch this year. Along with developments like event pages, this integration positions Twitter as a valuable aid in understanding not just what engages audiences, but also how we can connect with them.

Event infographic below.

Brits2013Timeline.png

How does Argos need to reorient its marketing and in-store experiences as it looks to move upmarket?

Steve Smith's picture

Less than two years after its launch, Argos is set to close its television shopping channel. Reasons are two-fold. Firstly, the difficult environment for home shopping as discretionary purchases slow. Secondly, a change in direction for the high street brand, to move more upmarket.

In 2012, John Walden, managing director of Argos, outlined plans to target the more affluent John Lewis customers base with more upmarket products and marketing. Importantly, this will involve digital media and a corresponding move away from Argos’s traditional and outmoded printed catalogue.

How does Argos need to reorient its marketing and in-store experiences?

Using our experience planning application spaceID, we are able to interrogate the values of people who shop at each of the stores. Distinct differences exist between them. Whilst values of John Lewis’ customers tend to lean toward ‘culture’ (warming around words such as ‘theatre’, ‘elegance’, ‘fashion’, ‘sublime’ and ‘art’), values of Argos’ shoppers tend to lean toward ‘social’ and ‘community’ (finding words such as ‘loyalty’, ‘friendship’ and ‘together’ more appealing).

argosspaceid.png

Argos will need to orient its media and in-store experiences to include these and other values of John Lewis shoppers we have identified. In addition, Argos will need to deal with digital carefully, partly because of an older customer profile. We believe Argos does need to do digital, but it needs to take different online behaviours into account, that older people are more likely to do, as well as the passions of John Lewis’ customers that spaceID uncovers, such as ethical purchasing, design, art, culture and the environment.

Mobile Update #40

Michael Vitello's picture

“Brands have a lot to gain by embracing geolocation based mobile strategies — and you don't have to be a big box retailer to benefit from doing so.”

Using mobile to find customers when they are ready to buy is important but it remains easier said than done. Nowadays, one of the biggest challenges for many businesses is to be and keep being relevant when it comes to targeting a customer at a local level.

What does that mean? Whether you’re a big retailer like Tesco or a smaller local one, the aim will be to make sure that all the offers your business is promoting on your customers’ mobile device are relevant to them.

Location has always been a big part of search but with technology improvements and a growing smartphone penetration, businesses cannot ignore location anymore and have to be clever in that space.

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Moreover, it becomes even more relevant when studies are showing that the geo-searching customer needs immediate answers, especially when they are looking for a physical location. It means your customer wants to be there, hence why your local strategy has to be well established.

If you’re an Apple fan, you’ll probably find the article from Mobile Marketer (below in the update) quite interesting. Even though Apple is still doing well in the mobile market, the article is questioning the “showmanship” of Tim Cook, Apple’s new CEO and Steve Jobs’ predecessor. Many people in this industry have qualified Mr. Jobs as irreplaceable, and even if Mr.Cook is a talented CEO, will he have the same innovative and visionary streak Steve Jobs had when it came to launching revolutionary products in the market (first iPod, first iPad, first iPhone, etc.)? And will exclusivity of its products remain the priority for Apple going forward?

Additional mobile news made its appearance yesterday in the UK when Ofcom announced the winners of the UK mobile spectrum regarding the new 4G offerings. The results of the 4G bid have hefty implications for the future of mobile advertising. In the long term, they are all positive as users gain access to greater data transfer speeds on their mobile devices.

This addresses one of the primary barriers to mobile browsing usage by encouraging a greater audience to consume more mobile content as it allows for a more seamless experience. It has to be mentioned that in the short-term while this may not necessarily inhibit advertisers, benefits will be slow to arrive. This is due to the fact that mobile networks will have to find a viable way to provide unlimited data at a reasonable cost or risk a lack of 4G data plan uptake. This is something that has already been observed as EE struggle to attract users to its 4G service due to high costs and a lack of an unlimited data plan.

How to Make the Most of Mobile Local Search

Date 20th February, 2013

Brands have a lot to gain by embracing geolocation based mobile strategies — and you don't have to be a big box retailer to benefit from doing so. Companies are still trying to figure out how to best approach mobile local search by connecting online consumers to nearby businesses and boosting traffic to the physical store. Geolocation is nothing new, but as mobile wallet and payment options hit the mainstream, business will try to gain recognition in local searches more than ever before.

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Australia leads the way in tablet and smartphone ad share

Date 19th February, 2013

Australia is leading the way globally when it comes to share of ad clicks from tablets and smartphones, according to recent research from Marin Software. The Mobile Search Advertising Around The Globe report found that Australia has the highest penetration of click share from tablet devices (9.3%) and the third highest penetration of click share from smartphones (11.7%).

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