Follow EmergingSpaces on Twitter

Insight, news and opinions from Starcom MediaVest Group London.

Subscribe by RSS or by Email,
and follow us on Twitter.

Opportunities develop for Boots as demand for photo prints drops

Steve Smith's picture

It seems that mums using smartphones is proving to be both a blessing and challenge to high street retailers.

On the one hand, mums are using their phones to find the nearest stockist of an item they are interested in buying. A recent Google report shows that 17% of people who have searched on their mobile phone in the previous two weeks had visited a store as a direct result.

On the other hand, mums taking photos on their smartphones has led to a reduction in photo printing. Only last year, Boots closed 160 of its photography labs due to falling demand.

bootspharmacy.jpg

These closures and likely underuse of photolabs that remain open throw up the question of what Boots could replace these spaces with?

One answer is to look at the demographics and lifestyles of people shopping at Boots. 59% of people who have visited Boots in the past four weeks are women. Of these, 60% are mums, and over half have visited a cafe at least once in the last month (Touchpoints 2012).

With competitors such as Mothercare and other high street retailers like Waterstones opening up in-store cafe formats, using some of these spaces as cafe areas would help keep mums in-store, and give them space to relax and catch up with other mums.

In-fact, keeping mums in-store would help Boots overcome another challenge posed by smartphone use – mobile ‘blindness’ when approaching the checkout. For years, many brands could depend on bored mums waiting in the checkout queue to pick up a product or magazine, get engrossed in an article, and toss it into their baskets.

These days, mums are more likely to send a quick text and check their Facebook feed whilst in the queue. Retailers such as Boots need to uncover opportunities to engage shoppers elsewhere in the store for checkout purchases. In-store cafe formats might just be one solution.

Mobile search ad spend more than doubled in 2012

Steve Smith's picture

The IAB has just released its 2012 UK digital ad spend survey of major media owners.

Search made up 58% of 2012’s £5.416bn worth of ad spend (£3.168bn).

This proportion is the same as last year, but it is when we look at mobile search spend we see a real difference. Of the £526m spent on mobile, mobile search formed a significantly higher 69%. Impressively, this represents an increase of 164% over 2011.

This reflects some of the opportunities of which brands are taking advantage around people’s mobile behaviour:

  • People use mobile to search wherever they are. One third of mobile searches take place out of home.
  • People fit mobile search around their routines. 81% of mobile searches are driven by ease and convenience.
  • People act after using mobile search. 28% of mobile searches lead to store visits, purchases or telephone calls. 45% of all mobile searches are goal-oriented.
  • Mobile searchers convert quickly. 55% of purchase related conversions occur within one hour of the initial mobile search.

Data source: Google/Nielsen Life360 Mobile Search Moments Q4 2012

Unlocking The Commercial Potential of Facebook Home

Facebook's release of its new software 'Home' allows Android phone users to access their friends’ posts, photos and notifications from the second they check their phones. No longer will they need to go into the Facebook app to access these updates. Users will also be able to continue to chat with their friends on Facebook even when they are using other applications.

Facebook Home prioritises friends and people over applications, like allowing the Facebook news feed on the lock screen of your phone, or Chat Heads whilst using other applications. Facebook Home is not an operating system, nor is it the much anticipated Facebook phone; it is a skin that sits on top of the android operating system. It will be downloadable for a select number of Android handsets and as standard on the HTC First in the US on the 12th April, although there is no international date set at the time of writing.

Facebook currently has 33.7 million activity users in the UK; 4.9 million of whom only access Facebook via mobile and 20.8 million that access via both desktop and mobile.

However, globally two-thirds of the world’s population have never accessed a computer or smartphone. Facebook hopes that when as anticipated, these users gain access, friends and connections will be centric to the experience with Facebook Home playing a central role.

Facebook is going beyond a mobile first mentality to one of "mobile best." The company said today it wants to make mobile the best way to experience the social network, which must mean serving customers more richly in this space.

Jan Dawson, chief telecoms analyst at Ovum, says “the biggest challenge will be that it can’t replicate this experience on iOS, Windows Phone or BlackBerry, the three other main platforms.” The success on Android will be crucial to opening up on other platforms and increasing dominance further.

Facebook Home currently does not support ads but when Mark Zuckerberg was asked about this during the launch he said '"I am sure at some point there will be". We see our lock screen on our phones many times a day and with Facebook Home, there is a potential to delivered an advert straight to your home screen every time.

The future for Facebook Home looks promising, one where there are endless advertising possibilities on mobile that bridge the best of Facebook with its’ rich content and endless targeting capabilities, with the best of mobile advertising and real time IP served adverts. The potential for location based promotions is amazing.

A family shopping at 12.30 on a Saturday afternoon at Westfield could be served a localised Pizza Hut advert, offering free children’s meals. Likewise, Heineken adverts could be served every time someone sets foot in a pub or bar, anywhere in the country. As always with Facebook, we will soon see.

Search Lately: Issue 82

Highlights brought to you by Search Lately @SMGSearchUK this week include:

  • Featured Article: Enhanced Campaigns: What Will The Impact Be?
  • Bing Ads Head to Oceania this Summer
  • Google Streamlines AdWords Trademark Policies Globally
  • Enhanced Campaigns Introduce Device Specific Keyword Level URLs
  • Google Easter Eggs In Case You Missed Them

Browse last week’s Search Lately for more details and initial reaction from industry experts on recent hot topics.

Earth Hour 2013: Global reach, live streams and one last Harlem shake...

If you were puzzled as to why Buckingham Palace, the Houses of Parliament, the Royal Albert Hall and the BFI IMAX were all in the dark this Saturday night, wonder no longer. It wasn't down to a very selective power-cut, but a voluntary switch-off in aid of WWF's Earth Hour. The hour (which takes place at 8.30pm worldwide) sees people all over the world switching off their lights to raise awareness about energy use and climate change.

It was set to be a big year, with 8 new joiners bumping the participating country count up to 152. Taking a look at the Twitter activity around the day, it's interesting to see that the tweet peak of 2048 didn't hit on the actual day of Earth Hour at all. The big push actually centered around anticipation for the next day's events as opposed to the event itself, which suggests more people may have been in support of the event than actually intended to participate.

Overall tweets.PNG

As Earth Hour is held at 8.30pm in each country, we're able to attribute tweet spikes to time zones to give us an idea about which geographic regions were the most engaged. The highest spike of 710 tweets hit from the timezone incorporating China, Singapore and the Philippines, followed by another one of 510 we can attribute to Indonesia and Vietnam (amongst others). Interestingly founder country Australia, along with Canada (crowned Earth Hour "Capital" this year) delivered low volumes despite usually commanding high levels of participation.

geo.PNG

Maybe this is suggestive of the way users chose to participate. There is an argument to be made that using your mobile during Earth Hour is counter-intuitive to the overall goal (which also explains the high push the day before) - so low online activity may in this instance be a positive indicator.

Celebs and split campaigns

The UK is one of the Earth Hour hubs that doesn't have a dedicated Twitter account (unlike Earth Hour Indonesia, which boasts over 30,000 followers). Most of the UK activity is driven via Facebook where they've amassed an impressive 83,140 likes. Getting involved were pop favourites McFly who helped live this year's campaign slogan, "Do it in the Dark" by performing a live gig in the dark as well as creating some hype with their own Panda Harlem Shake mashup, which hit only 209,000 views.

It's interesting that WWF included this hashtag on their Facebook header without any clear push to the Twitter page, which was also promoting the live gig with the hashtag #earthhourlive. From the 23rd to the 25th #doitinthedark pulled in just under 8,000 tweets with #earthhourlive just under 3,000 - not bad considering the WWF account consists of 21,532 followers to push from, and especially impressive when compared to the 2184 likes from the live stream announcement on their Facebook page.

It might be that the social power of your celebrity advocate can go a long way to spreading the word for a cause. McFly don't command anywhere near the Twitter followings of chart faves One Direction who cause a Twitter storm across everything from pancakes to performances - and recently lent a hand in this year's Comic Relief. Across the pond Diet Coke have snapped up Taylor Swift for their new advert; whether or not her 25 million followers was a factor is up for debate, but it would seem that the klout of your ambassador is becoming a consideration for smart marketers.

How effective is it all?

Celeb backing or no, the effectiveness of Earth Hour is difficult to measure. searchterms.PNGCharting searches around the event and terms it wants to raise interest about, it's worrying to see not only that searches in Earth Hour are waning over time (although this year's data is not yet available), but that there's no distinct correlation in terms around saving energy and the event. However the one term there is a lift around is "climate change", indicating that there is an increase in awareness. Whether or not that goes on to change behavior is unclear.

searchessovertime.PNG

Cause-related marketing that changes lives and achieves bottom line success

Rachel Forde's picture

Doing good makes for good advertising but it needs to be clear and consistent. That was the unequivocal message to come out of Bauer Media Group's debate on the rise of cause-related marketing at Advertising Week Europe. After all, it is not a controversial subject as why wouldn't you want to be doing good? The important question is not why but how.

The most effective cause-related marketing initiatives are ones that have a genuine purpose and make a real difference to people's lives. However, crucially you have to be in it for the long-term and have to follow the human experience through. Consumers have to buy into it, to be able to see it. As a brand, you need to be demonstrable and prove it.

People that benefit from corporate good expect an end-to-end proposition delivered in a socially responsible way which means you can't just drop the support once the consumer message has been delivered.

Brands do not have to do it all by themselves, however. There are a wealth of opportunities to create engaging initiatives with third parties, like the new social action partnership GoThinkBig from 02 and Bauer Media. Get it right and cause-related marketing can drive an altruistic messages and business results.

The "1 pack = 1 vaccine" partnership between Pampers and UNICEF, now in its seventh year, is a brilliant example of driving purpose and business. The business challenge is that people don't ordinarily think about nappies at Christmas. However based on human insight, mums are particularly thinking about family and are grateful for their healthy babies at this time. Since the partnership began in 2006, Pampers has donated funds for over 300 million vaccines and during that time has helped eliminate the threat of Maternal and Newborn Tetanus (MNT) in eight countries.

Cause related marketing really has the power to change lives for the better for smart brands that want to do go through good advertising.

Rachel Forde, Managing Director P&G United UK at Starcom MediaVest Group

Creating Content That Builds Brands And Benefits Programmes

Pippa Glucklich's picture

There was so much buzz around the inaugural Advertising Week Europe that I was delighted to get there in person and participate in a session entitled 'The Changing Relationship Between TV and Advertising'.

The key discussion point was around the changing importance of TV, not just in consumers’ lives but also to the emerging economy, kicked off by Channel 5’s commercial sales director, Nick Bampton.

With content the driver of audiences and therefore the broadcaster’s single biggest cost, Bammo (as he is affectionately known in the industry) pleaded for new commercial ways of working with advertisers and agencies which would be mutually beneficial.

With the cost of TV reducing in real terms by 55%, broadcasters need to find new ways of making money from content or find new partners to pay for it, in return for better value or terms. The debate was further stimulated by Ago Agostino Di Falco., partnerships director at Channel 5 and Claire Heys of Endemol, who showcased their shared experiences of working with advertisers to accelerate the relationship between content and advertising, using Big Brother as the hero programme.

Next up was my bit – a panel discussion with Bammo, Nick Samwell Smith, creative director of Endemol, ably chaired by Matthew Wright of The Wright Stuff. I had hoped to make it a little controversial, but in general we found ourselves agreeing that it was in all our interests to build interesting, relevant content where brand assets are seamlessly integrated into content to generate natural affinity and drive positive perceptions, not just of the brand but the programming too.

With regulation relaxed, it is important that broadcasters and advertisers strictly self-regulate to create content with real audience value – the key thought being ‘just because we can, doesn’t mean we should’.

Search Lately: Issue 81

Highlights brought to you by Search Lately @SMGSearchUK this week include:

  • Featured Article: Top Tips for Integrating PPC with Offline Campaigns
  • What’s The Next Big Mobile Opportunity?
  • Youtube Searches Now On Google Trends
  • Google Applies Web Speech API to New Silent Movie App
  • Google presents ‘Hall of Shame’
  • Google Launch New Marketing Tool ‘Think Insights’

Browse last week’s Search Lately for more details and initial reaction from industry experts on recent hot topics.

Amice Lock, Managing Director at LiquidThread, SMG’s content division at Advertising Week Europe 2013

Amice Lock (1).jpg

What a buzz of excitement there was as I arrived at Bafta this morning in advance of my panel discussion on youth audiences hosted by Channel 4. Upon arrival in the green room I rubbed shoulders with such luminaries as Sir John Hegarty and Lord David Puttnam and saw a collection of familiar faces such as Rupert Turnbull from Wired, prepping to moderate the Global Conversation session.

Kate Bulkley stimulated an interesting discussion in the David Lean Room. Matt Salmon, Channel 4, Andy Crysell, Crowd DNA, Jody Smith, Channel 4 and I talked about some key themes which apply to all audiences when considering the role and type of content; authenticity, platform, discovery and the role of the broadcaster or media brand in acting as a beacon to draw audiences to the content.

Matt and Andy referenced the great Tribes research from Channel 4 which gave a real insight into the content young people want, what platforms and devices they expect to see it on and how they like to engage with it. As Jody commented, young people demand real time interaction opportunities with cross platform at the core.

Channel 4 have reflected this need in their commissioning approach with Jody working alongside Jay Hunt and her team, to make sure content is fit for platform purpose and formats such as Million Pound Drop and the Bank Job are testament to how engaging interactive formats can be.

We also touched on the topic of the moment – Big Data and how it should impact content strategy. The growth in the 4OD database will really help us unpick the audience content journey, although I’m not sure quite how set up broadcasters are to help us apply the learnings they garner from the data. We need to be careful we don’t drown in data we can’t make useful.

Andy made that point well; to engage young people you need to give them content which is useful and or entertaining. Just because you can do it, doesn’t mean you should! Our Human Experience grounding ensures our start point is the audience and our skill is in mining our consumer understanding. What content is of value to them and how do we seamlessly interweave the brand purpose/product/message into that content?

The key to success is how we facilitate content discovery and stimulate conversation around it, via our social and search capabilities. It is a fast paced world of change, but the media industry has never been a more stimulating place to work than now. Charge on!

LinkedIn’s Joshua Graff Speaks To SMG At Advertising Week Europe 2013

Joshua Graff, Director of Marketing Solutions, EMEA at LinkedIn explains to SMG's Gill Huber how the social media platform has transformed and how the whole industry benefits from Advertising Week Europe.

Graff feels that Advertising Week Europe has brought together a great mix of people from the industry, from students to marketers, publishers and CEOs of media agencies rubbing shoulders. With rich content that crosses over pop culture, music and film, the event has provided the opportunity for everyone to learn something new.

Discussing LinkedIn as a platform, Graff talks of the transformation the social media channel has gone through. LinkedIn is now a rich content platform, with over 250 influencers over the world blogging on a regular basis. LinkedIn Today provides consumers with network news and the channel has the ability to push out relevant engaging content to its professional audience, Graff explains.

As a speaker at ‘The Best Advice I Ever Got’ session, Graff believes that it is important to take intelligent risks and that it is okay to fail as failure can be a positive learning experience.