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Mobile Update #12

Michael Vitello's picture

The mobile world continues to develop giving us very little time to keep pace however the following articles provide a nice snapshot. Banks and Mobile devices are becoming ever more friendly and we are expecting to see pretty much all banking transactions made via a Mobile in 2029 (yes, that is the future). Otherwise, Mobile usage in store is still growing and it seems that more opportunities are opening up for retail brands.

Will mobile be the saviour of the high street?

Date 03th April, 2012

Since as much as 50% of smartphone users use their phones instore today, mobile on the high street is clearly going to be a key element of retailers’ success or failure over the next five years. However, as well as offering significant opportunities for brands to bridge the gap between online and the high street, mobile makes it easier for customers to be more promiscuous.

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Eight Mobile Ad Companies Get Behind ODIN In A Quest To Replace The UDID

Date 04th April, 2012

More than a half-dozen mobile ad companies are getting behind a working group called ODIN to find a new way of tracking and identifying iOS users that still respects their privacy. This is happening because Apple is pressuring developers to stop using an older method called UDIDs (or unique device ID numbers) faster than previously thought amid criticism that it compromises privacy.

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Wi-Fi, retail and word of mouth

Steve Smith's picture

This is an amended copy of an article I wrote for MediaTel, published on 29 March

What do John Lewis, Ted Baker and 'Pasty-Tax' hit Greggs all have in common?

Each was highlighted during Retail Week's recent conference as just three of a growing number of retailers that are launching free Wi-Fi in their stores.

Café and fast food retail brands like Starbucks, McDonalds and Greggs hope that visitors who use Wi-Fi will have a more enjoyable stay by being able to keep up with emails, social networking and so on.

For retailers like John Lewis and Tesco, which is rolling out Wi-Fi to all its Tesco Extra stores, the aim is more about enabling customers to augment their shopping experience through price comparison and reading product reviews - and so make more informed choices.

However, two questions are what is the likely propensity of Tesco Extra shoppers to use in-store Wi-Fi, and what other supermarkets might benefit from providing in-store Wi-Fi?

To help answer these, I looked at the propensity of supermarket shoppers to regularly use mobile internet on their phones compared with the average person in the UK, using Kantar’s TGI data. The results were very revealing.

Wi-Fi_Shopper_Index.gif

Firstly, by providing Wi-Fi in its Tesco Extra stores, Tesco is clearly going to engage many of its shoppers, as they are slightly more likely to use mobile internet on their phones than the average person. However, the data also shows that Tesco should consider rolling Wi-Fi out to at least some of its Tesco Express stores, as its shoppers are 1.5 times more likely than the average person to use mobile internet on their phones. Thus for example, Tesco Express might consider providing exclusive instore 'meal-deal' offers to customers via their handsets, to more greatly capitalise upon the after-work shopper who is looking for a quick and satisfying dinner solution.

Another highlight from the data is that ASDA and Sainsbury's (including Sainsbury's Local) would also be likely to benefit from rolling out Wi-Fi. These too attract customers who have a greater than average propensity to use mobile internet.

A benefit that supermarkets are likely to gain by facilitating shoppers is positive word of mouth. The research shows that shoppers likely to be attracted by in-store Wi-Fi are also more likely to be people who are influential within their personal communities. If supermarkets impress these people, they are more likely to talk about them.

Tesco, Sainsbury's and ASDA are all likely to benefit from word of mouth by Wi-Fi users. People likely to be attracted by Tesco Express Wi-Fi are nearly 1.7 times more likely to be influencers than the average person in the UK.

Influence_score_of_mobile_i.gif

Mobile Update #11

Michael Vitello's picture

Important updates this week in mobile include the announcement of 30 million NFC–enabled handsets sold in 2011, the vast number of apps being a huge financial success and last, but not necessarily least, a great piece on the future of mobile from Business Insider.

Business Insider revealed how the Future of Mobile looks like

Date 28th March, 2012

An overview of the mobile environment and new emerging possibilities for marketing practitioners. Developed by the BI Intelligence team, this deck brings some important insights on the Mobile horizon.

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Domino's achieves £1m in mobile sales in one week

Date 28th March, 2012

Domino’s has announced that it took over £1m in sales through its mobile platform in a single week in Q1 2012. In total e-commerce sales accounted for 50.6% of UK sales in the 13 week period up to March 25 2012, up 44.5% year-on-year to £59.3m. Mobile payments made up 16.4% of total online sales, a slight increase on reports last month that the pizza company took 13% of digital sales through a tablet or smartphone.

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2011 IAB/PwC UK Mobile Ad Spend Figures Confirm Fast Growth…But Is It Fast Enough?

Milton Elias's picture

Last week, the Internet Advertising Bureau released their 2011UK mobile ad spend figures. These figures are reported in a yearly study that the IAB conducts with PwC, which has become the de facto indicator of mobile advertising growth. 2011 has yielded some encouraging figures, with over £203 million in UK advertising spend and an estimated 157% like-for-like increase in comparison to 2010. These numbers are especially significant when considering that experts like First Partner originally predicted 2011 spend figures to be around £142 million.

IAB Ad Spend 1.png

As expected, mobile search has accounted for the majority of spend (66%), followed by display (29%). Spend for every type of advertising has increased by more than 145%, with the exception of tenancy buys which have reportedly decreased slightly by 30%. The single largest percentage of growth has come from messaging (SMS/MMS), which is now being increasingly used by advertisers (in part due to advancements in technology and targeting capabilities like proximity targeting).

IAB Ad Spend 2.png

The IAB also reported that mobile display advertising spend more than doubled for some industry sectors whilst it declined for a couple of others. Whilst the finance sector was reported to experience an 81% decrease in spend, mobile ad spending increased across nearly all other categories. The technology sector saw the highest year-on-year growth at 180%, whilst retail industry spend increased by 123%. An increase across each of these sectors is not surprising considering that mobile advertising can provide a tactical and strategy opportunity for technology and consumer electronics companies to reach tech savvy users - e.g. consumers regularly consuming media via their smartphones.. Moreover, the steady acceleration of m-commerce and the ever-growing number of fully transactional retailer mobile sites gave us an indication that ad spend would eventually follow. As our own Steve Parker has recently stated in a MediaWeek piece on these ad spend figures, “Retailers that are committing to investing in this space are reaping the early rewards and preparing themselves for the inevitable change. Retailers that embrace this are also seeing new peak shopping times outside of traditional desktop times, proving that it isn’t simply cannibalising audience but adding to it”.

However, despite these promising figures, there’s a gap that still exists between overall time spent by consumers on mobile devices versus ad spending allocated to them. Some reports indicate that ad spend represents about 1% of advertising budgets although nearly a quarter of all time spent online happens via mobile. This clearly shows that advertisers aren’t yet generally investing as much as they should be in the medium. However, as companies continue to grasp and appreciate how crucial a mobile strategy is in relation to wider marketing goals and objectives, this will gradually change. It is therefore very important for agencies to actively assist clients in making the move into this growing space.

Themes from an IP&TV World Forum Panel

Steve Smith's picture

I took part in a panel at the IP&TV World Forum last week. These are three things we discussed...

Mobile Update #10

Michael Vitello's picture

Are companies spending enough on Mobile? It seems not. According to the International Advertising Bureau yearly mobile spending rose with 157 % from 2010 to 2011. Smartphone penetration rates are surging around the world and major social media companies pushing marketers to advertise on their mobile sites and apps. It looks like mobile campaigns are where “smart money” spends.

Getting behind the IAB figures: Media experts on the rise of mobile

Date 21st March, 2012

Figures from the IAB this week revealed UK mobile ad spend has rocketed 157% in the last year to £203m, suggesting there really might be something in this mobile thing after all. Described by Google’s Eric Schmidt last summer as a "consumer-led revolution" where all of the "really, really clever stuff is going to happen" from a development point of view, the jury was out as to where spend was going to come from.

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Three keys to maximizing mobile conversions

Date 21st March, 2012

With smartphone penetration rates surging around the world, it's no surprise that more and more companies are deciding that their mobile strategies need to the development of a web experience specifically for mobiles. Developing a mobile website can be an important first step in capitalizing on the mobile opportunity, but simply launching a mobile website obviously isn't enough. As with websites in general, most businesses want their mobile websites to drive action or, in other words, convert.

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'Most Londoners don't want Wi-Fi on the Underground'

Steve Smith's picture

The above headline on The Telegraph’s website caught my eye this morning.

It claims that 55% of 950 Londoners polled recently in research say they are unhappy about the internet coming to the tube. This news comes after London Underground announced on Wednesday that it has reached an agreement with Virgin Media, which will see a Wi-Fi service being introduced in 80 of the networks in 217 stations by the summer.

What are they unhappy with? 48% say they would be concerned about their privacy being compromised when browsing the web on the Underground, particularly when it came to submitting passwords.

Presumably these people aren’t the 55% of 16-34 year olds who use the internet on their mobile phones whilst out of home. Yes, privacy is consistently cited as a reason for not using mobile internet, but how often do people submit passwords when they use mobile internet on their mobile phones whilst out and about? Sure, many people may choose not to access their bank account on the Tube, but choosing not to use social networking, mobile search or entertainment? Research shows that 50% of 16-34s use Facebook or Twitter on the phones, and 47% browse for information. Privacy doesn’t seem to be an issue with these people.

The study also found that 31% thought it would lead to an increase in thefts on the tube – especially if people had their laptops and tablet computers on show at all times.

My guess is that people will be much more likely to use their smartphones to access mobile internet on the Tube. After all, three quarters of mobile internet users via their mobile phones already do so out of home. I can’t imagine many people on the Tube using their laptops, especially considering how difficult getting a seat can be. And in any case, people are already using their tablets to read and view content on the Underground which they have already downloaded to their devices. Of course theft is a concern even around smartphones, but people tend to be more careful than we think.

Actually, people aren’t going to get much of an opportunity to use their laptops on the Tube anyway. This is because Wi-Fi is only going to be available at stations. This makes the concerns of the 14% of people who were not in favour of Wi-Fi on the tube – because thought that people spending their whole journey using the internet would lead to ‘increased stress’ whilst travelling – redundant. In fact, I’ll bet that this very restriction will be people’s greatest complaint.

Sources: Mintel 2011, Ofcom 2011.

Mobile Update #09

Michael Vitello's picture

There is nothing new about mobile being a part of our life. We have been using it for decades as source of communication and entertainment. What seems to be changing about mobile is that it is on the way of becoming the most convenient way for all of us to stay on top of things. Mobile is there to stay and as the news from this week suggest is not only a way to get information, share and communicate but also it creates jobs, educates and more than ever before, shrinks the distance between the consumers and the brands.

M&S multichannel trial will 'feed acceleration of mobile selling

Date 14th March, 2012

Marks and Spencer's planned Wi-Fi and QR code trial in selected stores will help the brand to better understand "the changing nature of shopping driven by shoppers' adoption of mobile technology", according to retail observers.

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How can advertisers increase mobile affiliate revenue?

Date 14th March, 2012

The ‘rise of mobile’ has been a hot topic in online for years; however, at the start of 2012 it’s beginning to feel like mobile marketing has finally arrived as a channel worth shouting about both in terms of viability and, more importantly for the bottom line, profitability. More and more consumers are using smartphones and mobile devices to access content. A whopping 42% of the UK mobile users now operate on a smart phone and 51% have browsed the internet on their mobile devices in the past week.

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2012: The year of "Post PC"

Scott Thompson's picture

The latest edition of Emerging Spaces: Pulse is available now. In it, we take a look at tablet devices in 2012, and what the "post PC" world really means.

Falling somewhere between a traditional “PC” and a smartphone, tablets have already had a disruptive effect on PC sales, and with continued growth for the forseeable future look set to have an even more significant impact on the digital media landscape.

On the day of the iPad's UK launch in 2010, we reported on what we thought of it in terms of the impact on the media landscape; who would be using them, where they would fit into people's lives, and how they would affect PCs, laptops and online advertising.

2012 will see some significant changes to the Tablet market, including a new iPad, a cheaper iPad 2 (currently within £30 of the cheapest laptops available in PC World), and a tablet-friendly version of Windows.

In this edition of Emerging Spaces: Pulse, we take a look at what is happening now that the first generation of owners of these tablet devices is settling in; how they are being used, the impact they are having on media consumption, and how the next generation of tablets is taking shape into 2012 and beyond.

Click on the image below to download the full report in PDF format.

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Mobile Update #08

Michael Vitello's picture

This week’s buzz in the Mobile World is around Apple and their much anticipated new iPad launch. The California based company keeps winning on all fronts this week with their App Store reaching 25 billion download, the 15 million iPhones sold in China, and with the awarding of the so need NFC –enabling patent for the iPhone.

Apple awarded major ‘iWallet’ patent for future NFC-enabled iPhone

Date 07th March, 2012

Apple on Tuesday was granted a significant patent by the United States Trademark & Patent Office, Patently Apple reported. The technology, which is supported by 23 Patent Claims, allows credit card companies to send statements directly to a user’s iTunes account for purchases made using an NFC-enabled iPhone. Account holders will also be able to allow a secondary account holder, such as a child, to make purchases on the same card while allowing the primary account holder to control spending and implement various limits.

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Angry Birds, Facebook rank as App Store’s most popular apps of all time

Date 07th March, 2012

After delivering over 25 billion apps from its App Store, Apple has listed the top-25 free and paid apps of all time for the iPad and iPhone. To no one’s disbelief, Angry Birds appears on all four lists, topping the iPad’s free list and iPhone’s paid list. Facebook came in as the top free iPhone app, while Apple’s Pages edged out Angry Birds for the top paid iPad app spot.

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