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Smart TVs: What they are, and what are the opportunities?

Steve Smith's picture

A Smart TV is an internet connected TV set that people can use to access video and other content via applications. Whilst some Smart TVs limit users to these applications, others permit users to access the whole internet via a browser.

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Sales of Smart TVs in the UK have tripled in two years, from 115,000 in Q1 2010, to 358,000 in Q1 2012, and around 5% of UK households own a Smart TV.

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Targeting Smart TV owners can be beneficial to brands. Owners are consistently more likely to follow and give advice across product categories, and they are also more likely to be Conversation Catalysts (12% vs 8%). One third of owners are from social classes A and B (vs 26% of all adults), and 57% are aged under 44 (vs 42%). Smart TV owners also tend to be early adopters, with 18% owing a tablet computer (vs 8%) and 70% owning a smartphone (vs 44%).

Despite the opportunity for Smart TV owners to watch video on demand via their sets, around half of owners’ sets are not connected to the internet, although there are signs this is decreasing. In addition, over half of Smart TV owners use alternative ways of watching VoD on their sets. This means that manufacturers need to better promote the benefits of Smart TVs through marketing and working more closely with vendors.

Benefits other than video on demand include gaming, music and social networking via Smart TV apps. Of these, gaming and music are most likely to be picked up by owners.

Ten opportunities and developments to be aware of

  1. Separate apps tend to be a barrier to use. Instead, a single interface will help encourage take up of Smart TV services
  2. Smartphones and tablets are compelling alternatives to standard remote controls for navigating content
  3. Searching for content will open up opportunities to advertise, based on what people are searching for
  4. Broadcast and channel brands will remain important for signposting content to users. These will continue to aid advertisers when placing ads and other experiences
  5. More granular data will become available about viewing habits. This should be used for more careful targeting
  6. More granular data will also provide greater opportunities for providing recommendations around content, and brand experiences
  7. Brands should create opportunities for people to explore content further and to find out more about products. Gesture control will facilitate this
  8. Opportunities will become available for brands to create their own channels on Smart TVs. Some brands are creating channels on YouTube to advertise their brands. Some of these can be copied over to Smart TVs
  9. Smart TVs will form part of the eco-system of devices people use during the purchase funnel, in addition to smartphones, tablets and laptop PCs
  10. Smart TVs are unlikely to be the only on-demand devices people use. Brands therefore need to make sure they divide up their activities across TV VoD services

Post 'first screen / second screen'

Steve Smith's picture

You Tube’s announcement that is will be launching sixty channels of full programmes from across Europe was followed by a presentation on Wednesday by Robert Kyncl, YouTube head of content

In it, Kyncl dismissed the notion that smartphones and tablet devices are mere ‘second screens’ to the ‘first screen’ of the TV.

Instead, Kyncl argued that people would discover content on their mobiles, and then swipe that content to the television, making the television the ‘second screen’.

This is semantics. Instead, what are the actual meanings people attach to their televisions? In actual fact, people ‘swiping’ content to ‘dumb’ televisions isn’t anything new. People do very similar things when they watch DVDs, stream video from their games devices or use boxes such as YouView or Apple TV. For most people doing this, the TV is the device on which they continue to have deep and meaningful experiences and so continue to build deep and emotional attachments to it.

Nevertheless, Kyncl has a point. The frequency of people discovering content on their mobiles will increase, and with YouTube providing more long form content, people will want to view that content on their televisions and then use their mobiles for a variety of activities, from accessing complementary content and communicating about it, through to enquiry, exploration, online shopping and communicating about unrelated things.

This suggests that using the terms ‘first’ screen’ and ‘second’ screen’ are no longer sufficiently accurate to describe people’s behaviour. This is because these terms prioritise one device - whether it be the television or mobile - over another. Rather, my view is that the relationship people will create between TV and mobile will be characterised much more by mutual symbiosis, in which they give both devices equal importance and priority.

Samsung in Smart move to partner with Spotify

Steve Smith's picture

With people already accessing email and doing activities such as social networking and online shopping on smartphones and tablets whilst watching television, I am uncertain about the uptake of similar applications on Smart TVs. Over one quarter of adults in the UK use the internet daily whilst watching television, according to Ofcom, and much of this activity will be related to social networking.

One reason people do this is that they are activities people can easily switch from and to whilst watching television. For example, they do not require one device to be switched off or their settings to be changed. Other similar though more long lasting activities whilst watching TV include reading, ironing, and exercise. A fifth of people report reading books, newspapers or magazines daily and one tenth report exercising daily whilst watching TV, according to Mintel.

One activity generally not suited to multitasking whilst watching TV is listening to music in the main living room (unless via headphones, with only 5% of people reporting doing this daily). People tend to do either one or the other, and so the television tends to be switched off when they listen to music. This is one reason why I am quite positive about music services via Smart TVs.

Cue news released today that Samsung will be the first TV manufacturer to bring Spotify to Smart TVs, with the launch of a new application later this year. Oncee people have downloaded the app, Spotify will synchronise Premium users music, and offer new users a free trial period to encourage take up.

In particular, people who already stream music stored on their games devices will be interested in this, because they are already in the habit of using their TVs as part of their music listening routines.

spotify smart tv.jpg Image courtesy of Endgadget

Google winds down TV ads service

Jonathan Harris's picture

With the news of Google wrapping up their TV Ads service in the US, many are asking, is this Google pulling out of the traditional TV market?

Launched in 2007 as a way to bring the transparency of an open auction bidding model to traditional television ad buying, Google offered a promising new development to the world of advertising. Google’s vision was to create a new market for television ads that in the past have been out of reach for smaller businesses and budgets. Google VP Shishir Mehrotra posted, “We launched Google TV Ads in Adwords to bring digital buying and measurement technologies to traditional TV advertising. Since then, lots of our clients have bought traditional TV advertising for the first time.”

While this move, on the face of it, might seem Google are withdrawing from the TV arena, we at SMG believe it is better described as a change of focus in their ambitions in making headway into the TV landscape.

With TV revenue still taking a sizeable proportion of advertising revenue in the UK, it's no secret that Google has high ambitions in getting a foothold in the TV market. However, it was no surprise Google had little traction in the US market with their TV Ad service, due to the dominance of the well established networks, where ad space is still controlled and delivered by the traditional mechanics.

Because of this, we see Google redoubling their efforts in content and distribution platforms - like YouTube, AdWords for Video and Google TV - platforms they believe are the future of how audiences will consume video content - multi-platform, device agnostic, searchable, non linear.

Combine this with Google's ambitions in launching a TV and online single source household measurement system (in partnership with Kantar), that will help marketers evaluate and understand the true value of linear and non linear video communication, we firmly believe this is just a refocussing of effort by Google into those areas that mirror the changing way audiences consume video content.

The Twitterlympics

Scott Thompson's picture

Along with much of the country – if not the world – we have been watching the London 2012 Olympics with one eye on the TV and the other on Twitter, watching the reactions in what has been called the first "Social Media Olympics."

But as well as watching what's going on in our own timelines, in the SMG London Research team we've also been using our own ECHOscreen analysis tool to track the wider mentions and conversations about the Games.

We have been sharing a few of our findings with The Wall, Brand Republic and Ad Week – this is a selection of some of the most interesting things we have seen over the course of the Games so far.

This is a snippet- read the full post.

Why all TV must move to internet broadcast

Steve Smith's picture

In a report released yesterday, The UK’s House of Lords Select Committee on Communications says that the government should prepare for all television broadcast to be transferred to the internet. The committee is right.

Indeed, the strongest driver of people moving from basic to superfast broadband will be people wanting to access on-demand television. We see this is the case right now during the Olympics. Over the past weekend, the BBC iPlayer saw 1.7 million requests for the Olympics opening ceremony. If the content that people want is available online, people will want to access it. And having all broadcast content moved onto the internet will facilitate more control of that content by viewers. Moreover, it will facilitate more precise targeting by advertisers and brand owners, and experience creations that bring together TV, social and additional online content.

A caveat here is that this will need a much improved broadband network beyond the government’s target of having everyone able to get 2Mbps by 2015. The committee calls this target "flawed" and liable to widen the digital divide between those communities with fast internet access and those living in broadband blackspots.

Instead, the committee argues that the government should ensure that every home is eventually connected to the internet by fibre. Although BT has been rolling out fibre, with 11m homes now connected, the committee highlights that BT is only installing fibre to street cabinets, with old and weather-sensitive copper wires carrying the signal to the doorstep.

The committee’s recommendation about preparing for all television to be broadcast via the internet is especially pertinent given a growing number of households are just as likely to watch TV via a broadband connection as they are to watch it via an aerial or satellite dish. Recent figures from Ofcom show that the number of UK adults with home internet who catch up with TV via the internet at least once a week has climbed from 23% of all adults in 2008, to 37% in 2012. This is highest among 16-24s, 48% of whom do this.

The choice of on-demand entertainment is set to grow. Sky, BT, Virgin Media and, as of last week, TalkTalk all now retail internet TV services bundled with a broadband connection. Ofcom data shows that average total of VoD views per month to Virgin Media homes has nearly tripled in four years, climbing from 33m in 2008, to 90m in 2012.

Superfast broadband. But where's the content?

Steve Smith's picture

Superfast broadband take up will remain slow whilst online video remains uncompetitive.

Ofcom’s just published ‘Communications Market Report’ shows that although nearly 60% of homes in the UK have access to connections providing downloads faster than 25Mbps, only 7% of households have actually signed up to them.

On the surface, this will not be good news for the British government, which aims to make the UK a broadband leader in Europe by 2020. It also shows that the UK is far from achieving the EU's Digital Agenda goal, to have half of Europe’s households signed up to 100Mbps broadband services by 2020.

Ordinarily, I would say that the provision of superfast broadband is a classic example of a ‘if we build it, they will come’ approach (remember the Millenium Dome anyone?). However, I don’t believe this is necessarily the case here. It is no good having online content services in place that require fast broadband when the fast broadband infrastructure isn’t in place.

Cue this week’s partial launch of Sky’s ‘Now TV’ internet on-demand service. In a sign we are in transition to a post-satellite world, Sky is going to use the service to attract some of the remaining households not signed up to Sky’s satellite service or to its competitor, Virgin Media. Yet it is Sky’s hold on the top-tier movie line up that has helped constrain take up of superfast broadband. Recent launches of Netflix and Lovefilm’s UK online movie subscription services have not helped superfast broadband take-up because they don’t have the rights that Sky has. This said, these services together with Google TV and YouView launches will add to the mix and continue to bring on-demand to people’s attention.

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So, we will see people taking advantage of superfast broadband as the content becomes available that people want, but don’t expect this to increase rapidly. A caveat remains that we need a competitive market around film and other on-demand content, which we are unlikely to have whilst Sky is able to retain its dominance around premium movie rights.

YouView comes to town at last, but is it too late?

Steve Smith's picture

YouView’s Chairman, Lord Alan Sugar, appeared on ITV’s Daybreak this morning to show off YouView to the general public.

Like Freeview, the service is via a set top box, and following purchase the service is free. People will be able to access content from the last seven days from around 300 channels, and record shows and receive programme recommendations. Although the service will be transmitted over the internet, the idea is that people will experience it like traditional television.

At the inception of the You View project (originally conceived as ‘Project Canvas’) in December 2011, its joint-venture partners, which include the BBC, ITV, Channel 4 and Five, believed that the service would radically shake up the broadcasting landscape.

Unfortunately, the £115m project’s long and convoluted route to market dramatically undermines these hopes - from disagreements with BSkyB about how much the BBC would be able to control the project, to on running changes at the top, culminating in Lord Sugar’s inauguration as Chairman last March.

I remember writing back in 2009 that unless it came to market quickly, it would miss the boat. Originally scheduled for late 2010, then pushed back to summer 2011, then Spring 2012, now in beta-trials with 2,200 users and not planned to be fully up and running until the fourth quarter of this year, the boat has long departed.

The DVR element is important. A half of households own a DVR, and recent research shows DVR households generally prefer using their DVRs over video-on-demand because of the control over content they have, including not being restricted to seven day catch up. So why not just buy a DVR for under half the price of a YouView desk top box? Further, as DVR penetration has risen then so the market of people likely to buy a DVR has shrunk. If they haven’t bought one already, they are considerably less likely to buy one now, especially one that costs nearly £300.

The main proposition of course is ‘like iPlayer, only straight to TV’. Yet that space is getting smaller. Virgin Media has a fifth of all fixed line broadband households, and Sky has Anytime+. This leaves Freeview only homes, which currently stands at around a third of all households.

Many analysts and YouView believe that Freeview only homes will be YouView’s main market. But just who is this one third of households? Nearly half of them are aged over 55, which makes them much less likely than average to buy a YouView box. A quarter are aged under 35, yet two thirds of under 35s already watch VoD via their games devices. Even people with internet connected TVs (‘smart TVs’) are more likely to watch VoD via their games devices than they are via the apps on their TVs.

All of this isn’t to say YouView won’t shift some boxes. It will. But I doubt these will be sufficient to justify the significant amount of time and investment that has gone into the four year project.

Can Apple do with TV what it did with the Smartphone and MP3 player?

Steve Smith's picture

There are rumours that Apple want to produce television sets. In theory, as with the iPhone and iPod, doing so would likely lead to people giving Apple a further role in their everyday routines, only this time embedded in the routines of whole households rather than individuals.

However, unlike with personal music devices and mobile phones, it is unclear that Apple has a major role to play. Apple gave us ease of use and content through touch screens and apps, among other things. Translated to the television, this means that Apple would have to change the content and navigability parts of the value proposition.

Navigability would be the simpler of the two to accomplish. But navigate what? Content wise, Apple would need to go beyond being able to access web content. Most likely this would mean iTunes, with people being able to access, rent and buy programs they want. Other media companies are already taking up this space, but within the confines of rights agreements. Any game changer Apple would have to make would be around rights - something over which Apple has less control than it does over technology. A major complaint about YouView is its short catch up period (seven days). This illustrates just how reluctant content owners are to cede ground over licensing.

Google TV to launch in the UK. But who will be watching?

Steve Smith's picture

Today brings news that Sony and Google have partnered to make Google’s TV service available in the UK. Google TV set-top boxes will launch in the third week of July for £200-£300. Apple’s TV box currently costs £99.

People will be able to use the Android run devices to browse the internet and access applications through their televisions, as well as watching broadcast TV.

The obvious question is, who is likely to buy it? There are a couple of issues that will impact take up.

Firstly, most people’s experiences of Google is that it does search, maps and documents. Even those few who know Google owns YouTube are likely to think of it as being ‘online’. That’s quite a different proposition from people considering it a hardware creator (unlike Apple with its Apple TV) to which they are willing to give a central role in providing valuable household front room entertainment.

Along with this, will be a concern among many people that it will be complicated to use – a bit ‘geeky’ perhaps. Applications? On TV? Research from Touchpoints 2012 show that only one fifth of people who own internet connected TVs (TVs with apps that people can use to access VoD content) actually use the VoD apps on their TVs. In contrast, just under half of internet connected TV owners use games devices and services such as X-Box and Virgin Media to watch VoD content on their TVs.

Much of this is due to ease of use and people’s willingness to use devices that are already embedded in their television routines. Some of the proof is in the numbers. Touchpoints 2012 shows that only 9% of households own a connected TV, and only 2% of households that do not own one expect to buy one over the next twelve months. In contrast, 42% of households access VoD either through a games device, Sky or Virgin on Demand at least once a month. Like rain running down a road, people find the simplest and quickest routes to get to their destination.

For people who do not own a games device or do not use these services, there is another simple choice to make. Spend £200-£300 for a Google TV set top box, or £250 on an X-Box or a PS3 and get VoD plus games, video, music and photos thrown in?

Of course, this opens up questions about the launch of YouView, but that's for another time.